Job Description:
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Bi-Lingual (French) Customer Service Associate
We are seeking a bright, energetic, entrepreneurial, and financially driven customer service associate who can speak French. If you are looking for the opportunity to learn and work with an innovative, well regarded, and prestigious asset management firm please contact us immediately for an inbound customer service associate in Jersey City, NJ.
Primary Responsibilities
* Provide excellent customer service to incoming telephone calls and emails requesting investment, and fund information from financial intermediaries and individual investors regarding our family of funds
* Assist callers with their requests by utilizing your knowledge of financial markets and the various investment products
* Support and promote website and product initiatives.
* Provide literature fulfillment to current and prospective clients.
* Support marketing campaigns designed to launch new funds.
* Provide additional "value added" services to financial professionals such as performing actions beyond the stated need of the caller.
* Assist in projects to build and develop the team.
Qualifications
* Will possess NASD Series 7 (required) and 63 certifications (preferred); or ability to acquire certifications within three months of hire.
* Prior experience in call center operations - preferably with a mutual fund organization serving financial advisors.
* Dedication and proven experience in providing quality customer service
* Excellent verbal communication skills, including clear articulate speech and good listening skills.
* Strong organizational and interpersonal skills.
* B.S. /B.A. in Business, Communications or related field, preferred.
* Strong problem solving and inherent decision making abilities.
* Ability to succeed in a challenging and fast paced reward driven environment
If you're a creative, driven, team player with the potential to exceed expectations in a fast-paced production environment, we encourage you to apply. Compensation includes a competitive salary and full benefit package, including tuition reimbursement.
Send your resume to Bonnie@placementprofessionals.com
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